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Frequently Asked Questions (FAQs)

1. What is Lunar Light?

Lunar Light is a skincare brand focused on providing effective and thoughtfully formulated skincare products designed to support healthy-looking skin.

2. Are your products suitable for all skin types?

Most of our products are formulated to suit multiple skin types. However, individual skin may react differently depending on sensitivity and existing skin conditions.

We recommend performing a patch test before full use.

3. Are your products safe for sensitive skin?

Our formulations are created with skin-friendly ingredients, but sensitive skin users should always patch test before applying any new skincare product.

If irritation occurs, discontinue use and consult a dermatologist.

4. How long does shipping take?

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Other Locations: 4–8 business days

Delivery times may vary depending on courier operations and location.

5. How can I track my order?

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).

6. Do you accept returns or refunds?

Returns and refunds are only accepted in eligible cases such as damaged, defective, or incorrect products.

For hygiene reasons, opened or used skincare products are generally non-returnable.

Please refer to our Refunds & Return Policy for complete details.

7. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/videos of the product and packaging
  • An unboxing video (if available)

Our team will review the issue and assist you accordingly.

8. Can I cancel my order?

Orders can only be canceled before dispatch. Once shipped, cancellation requests may not be accepted.

9. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability may depend on your location and order value.

You can check available payment methods during checkout.

10. Are your products cruelty-free?

We aim to maintain ethical standards in our product development process. Specific product claims and certifications may vary depending on formulation and manufacturing.

11. How should I store skincare products?

Store products in a cool, dry place away from direct sunlight and excessive heat. Ensure lids and caps are tightly closed after use.

12. How can I contact Lunar Light?

You can contact us through:

Email: lunarlightcare@gmail.com
Phone: +91 73037 18395
Address:
M-1st, Gali No. 7, House No. 426,
Sangam Vihar, New Delhi – 110062