Shipping Policy
Effective Date: May 21, 2026
Thank you for shopping with Lunar Light. We aim to provide a smooth and reliable shipping experience for all our customers.
1. Order Processing
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive shipping and tracking details via email or phone.
2. Shipping Timeline
Estimated delivery timelines may vary depending on your location:
- Metro Cities: 2–5 business days
- Other Locations: 4–8 business days
Please note that delivery timelines are approximate and may be affected by:
- Weather conditions
- Courier delays
- Public holidays
- Remote delivery locations
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may also offer free shipping on selected orders, promotions, or minimum purchase values.
4. Order Tracking
Once your order has been shipped, tracking information will be shared through email, SMS, or WhatsApp (if applicable).
Customers can use the provided tracking details to monitor shipment status.
5. Incorrect Address Information
Please ensure that the shipping address and contact details provided are accurate.
Lunar Light will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delayed or Lost Shipments
While we work with reliable courier partners, unforeseen delays may occasionally occur.
If your order is significantly delayed or appears lost in transit, please contact us and we will assist in resolving the issue with the courier partner.
7. Damaged Packages
If you receive a damaged package:
- Record an unboxing video if possible
- Contact us within 48 hours of delivery
- Share clear photos/videos of the package and product
Claims without proper proof may not be eligible for replacement or refund.
8. International Shipping
Currently, Lunar Light may or may not offer international shipping depending on availability and service regions. Please contact us before placing an international order.
9. Contact Information
For shipping-related queries, contact us:
Lunar Light
M-1st, Gali No. 7, House No. 426,
Sangam Vihar, New Delhi – 110062
Email: lunarlightcare@gmail.com
Phone: +91 73037 18395