Refund, Return & Cancellation Policy

Effective Date: May 21, 2026

At Lunar Light, we want you to shop with confidence. Every product is carefully packed and inspected before dispatch. Because skincare and personal care products are hygiene-sensitive, our return policy is necessarily limited. Please read this policy carefully before placing your order.

1. Return Eligibility

Returns or replacements may be accepted only if:

  • You receive a damaged product.
  • You receive the wrong product.
  • A product is missing from your order.
  • The product received is expired or defective.

To be eligible, the product must:

  • Be unused and in its original packaging.
  • Include all accessories, labels, and seals (where applicable).
  • Be reported within the time frame mentioned in this policy.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

  • Opened or used skincare products.
  • Products damaged due to misuse, improper storage, or mishandling after delivery.
  • Products purchased during clearance or special promotional sales, unless they arrive damaged, defective, or incorrect.
  • Requests made after the eligible reporting period.
  • Products without sufficient proof of the reported issue.

3. Reporting a Damaged, Incorrect, or Missing Product

If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the outer packaging.
  • An unboxing video (strongly recommended, especially for damage or missing item claims).
  • A brief description of the issue.

Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.

4. Replacement Policy

Once your request has been reviewed and approved, we may offer a replacement where appropriate.

Replacements are subject to:

  • Verification of the reported issue.
  • Availability of the product.

If the same product is unavailable, we may offer an alternative solution, such as a refund or store credit, at our discretion.

5. Refund Policy

Refunds may be issued in the following situations:

  • Your order is cancelled before dispatch.
  • A prepaid order cannot be fulfilled due to product unavailability.
  • Your approved replacement request cannot be fulfilled.
  • A payment is successfully debited but the order is not confirmed.
  • A return request has been approved in accordance with this policy.

Approved refunds will be processed to the original payment method within 5–10 business days. The exact time may vary depending on your bank or payment provider.

Shipping charges (if applicable) are generally non-refundable unless the refund is due to an error on our part.

6. Order Cancellation

Orders may be cancelled only before they have been packed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible. While we will make every effort to assist, cancellation cannot be guaranteed once order processing has begun.

7. Failed or Duplicate Payments

If your payment is deducted but your order is not successfully placed, the amount is generally reversed automatically by your payment provider.

If the amount is not credited within the expected timeframe, please contact us with your payment details so we can assist in resolving the issue.

8. Our Right to Decline Requests

Lunar Light reserves the right to decline refund, return, or replacement requests if:

  • The claim does not meet the conditions outlined in this policy.
  • The product shows signs of use or tampering.
  • Required evidence is not provided.
  • The claim is found to be fraudulent or misleading.

9. Changes to This Policy

We may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our products, services, or legal obligations.

Any updates will be published on this page along with the revised Effective Date.

10. Contact Us

If you have any questions regarding returns, replacements, refunds, or cancellations, please contact us.

Lunar Light

M-1st, Gali No. 7, House No. 426
Sangam Vihar, New Delhi – 110062

Email: lunarlightcare@gmail.com

Phone: +91 73037 18395