Terms & Conditions

Effective Date: May 21, 2026

Welcome to Lunar Light.

These Terms & Conditions (“Terms”) govern your access to and use of thelunarlight.in, including any purchases made through our website. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Refund, Return & Cancellation Policy.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate, complete, and up to date.
  • You will use this website only for lawful purposes and in accordance with these Terms.

2. Account Registration

You may choose to create an account to make shopping faster and to access your order history.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • All activities carried out using your account.
  • Promptly notifying us if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that are used fraudulently or in violation of these Terms.

3. Products & Availability

We make every reasonable effort to ensure that product descriptions, pricing, images, ingredients, and other information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your device or screen settings.
  • Packaging may occasionally change as part of product improvements or updates.
  • Products may become unavailable without prior notice.

We reserve the right to modify, discontinue, limit quantities, or refuse the sale of any product at our discretion.

4. Pricing & Payments

  • All prices displayed on our website are in Indian Rupees (INR).
  • Applicable taxes will be calculated and shown during checkout where required.
  • Prices and promotional offers may change without prior notice.
  • Payment must be completed using one of the payment methods available during checkout.

Payments are processed securely through trusted third-party payment gateways. Lunar Light does not store your complete debit or credit card details on its servers.

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, pricing errors, payment issues, or misuse of the website. If a prepaid order is cancelled by us, the applicable payment will be refunded through the original payment method.

5. Orders

Submitting an order on our website constitutes an offer to purchase our products.

All orders are subject to verification, acceptance, and product availability.

We may cancel or refuse an order due to reasons including but not limited to:

  • Product unavailability
  • Payment verification issues
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Technical errors

If an accepted order cannot be fulfilled after payment has been received, the applicable amount will be refunded using the original payment method.

6. Shipping & Delivery

We aim to dispatch orders promptly; however, delivery timelines are estimates only.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Public holidays
  • Courier partner delays
  • Remote or non-serviceable locations
  • Incorrect customer information
  • Force majeure events

Please refer to our Shipping Policy for complete information regarding processing times, shipping charges, tracking, and delivery.

7. Returns, Refunds & Cancellations

Returns, replacements, refunds, and cancellations are governed by our Refund, Return & Cancellation Policy.

Due to hygiene and safety considerations, opened or used skincare products may not be eligible for return unless they are received damaged, defective, expired, or incorrect.

Please review our policy before placing an order.

8. Product Use

Our products are intended for external use only and should always be used according to the instructions provided.

As individual skin types and sensitivities vary, we recommend performing a patch test before first use.

Discontinue use if irritation occurs and seek professional medical advice where appropriate.

Product information provided on our website is intended for general informational purposes only and should not be considered medical advice or a substitute for professional healthcare guidance.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Images
  • Videos
  • Graphics
  • Icons
  • Text
  • Website design
  • Product photography

is the property of Lunar Light or is used under appropriate licence and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or otherwise used without our prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to our systems or data.
  • Upload or transmit viruses, malware, or other harmful code.
  • Interfere with the operation, security, or functionality of the website.
  • Misrepresent your identity or provide false information.
  • Use automated tools or bots to scrape or misuse website content without permission.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Lunar Light does not control or endorse these websites and is not responsible for their content, products, services, privacy practices, or terms of use.

Accessing third-party websites is entirely at your own discretion.

12. Disclaimer

While we strive to keep all information accurate and current, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

All products and services are provided on an “as available” basis to the extent permitted under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Lunar Light shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Your use of the website.
  • Your inability to access the website.
  • Delays in delivery.
  • Misuse of products.
  • Technical interruptions beyond our reasonable control.

Our total liability for any claim relating to an order shall not exceed the amount paid for that specific order.

Nothing in these Terms limits any statutory rights available to consumers under applicable Indian law.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you consent to the practices described in our Privacy Policy.

15. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be published on this page together with the revised Effective Date.

Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, your use of the website, or purchases made through the website shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Lunar Light

M-1st, Gali No. 7, House No. 426
Sangam Vihar, New Delhi – 110062

Email: lunarlightcare@gmail.com

Phone: +91 73037 18395