Shipping Policy

Effective Date: May 21, 2026

Thank you for shopping with Lunar Light.

We aim to make your shopping experience as smooth as possible, from the moment you place your order until it reaches your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through thelunarlight.in.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working business day.
  • During sales, festive periods, or other high-demand events, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive shipment and tracking details via email, SMS, or WhatsApp (where applicable).

2. Delivery Timeline

Estimated delivery times within India are:

  • Metro & Tier-1 Cities: 2–5 business days
  • Other Locations: 4–8 business days

Delivery timelines are estimates and may vary due to factors beyond our control, including:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Remote or non-serviceable locations

3. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment.

We may also offer free shipping on eligible orders or promotional campaigns. Any such offers will be clearly communicated on our website.

4. Order Tracking

Once your order has been shipped, you’ll receive tracking details via email, SMS, or WhatsApp (where applicable).

Please allow up to 24 hours after dispatch for tracking information to become active on the courier’s website.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected pincodes.

If applicable, any COD charges will be displayed during checkout before you place your order.

6. Multiple Shipments

If your order contains multiple products, they may occasionally be shipped separately based on product availability or fulfillment logistics.

If this happens, separate tracking details will be shared for each shipment.

7. Incorrect Shipping Information

Please ensure that your shipping address, pincode, and contact details are accurate before placing your order.

Lunar Light is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

8. Delayed or Lost Shipments

While we work with trusted courier partners, unexpected delays can occasionally occur.

If your shipment appears significantly delayed or cannot be located, please contact our customer support team. We will coordinate with the courier partner and do our best to assist you in resolving the issue.

9. Damaged or Incorrect Orders

If you receive a damaged, tampered, or incorrect product, please contact us within 48 hours of delivery.

To help us investigate your request, please provide:

  • Your order number
  • Clear photographs of the product and packaging
  • An unboxing video, if available

After verification, we will assist you in accordance with our Refund & Returns Policy.

10. International Shipping

At present, Lunar Light primarily ships within India.

If international shipping becomes available, eligible destinations and applicable shipping charges will be displayed during checkout.

Any customs duties, import taxes, or local charges imposed by the destination country will be the responsibility of the customer.

11. Contact Us

If you have any questions about shipping or your order, we’re happy to help.

Lunar Light

M-1st, Gali No. 7, House No. 426
Sangam Vihar, New Delhi – 110062

Email: lunarlightcare@gmail.com

Phone: +91 73037 18395